Return & Refund Policy

At Solace Hall Designs, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

Returns are accepted within 14 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all included components.
• Show no signs of wear, damage, or misuse.

Items that do not meet these requirements may not be eligible for a refund.

Return Shipping

Unless the item is defective, damaged upon arrival, or you received the wrong item, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as Solace Hall Designs is not responsible for items lost during return transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original method of payment within 3–5 business days. Depending on your financial institution, it may take additional time for the refund to appear on your account.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at orders@solacehall.com and include your order number along with photos of the item and packaging. We will work quickly to resolve the issue at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used or damaged after delivery.
• Items returned without their original packaging or missing components.
• Clearance or final sale items (if applicable).

Contact Us

If you have any questions regarding returns or refunds, please contact us at orders@solacehall.com or (667) 360-4913. We’re happy to assist you.